BlackBerry outage hits RIM shares

Shares in Research In Motion approached their lowest level in a year on Friday after the smartphone maker experienced an embarrassing BlackBerry outage on the same day the new iPhone 5 launched in stores.

The outage affected email and text users in Europe, the Middle East and Africa for a maximum of three hours, RIM chief executive Thorsten Heins said in a statement.

“I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning,” Heins said.

Heins, who noted no data or messages were lost, said RIM was looking into the problem and would report the results of its investigation.

Up to six per cent of RIM’s user base may have been impacted, Heins estimated.

Read Full Article from Toronto Star

- Posted: 2012-09-21 14:21:38

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